Refund policy

Last updated: February 25, 2026

Due to the perishable nature of our products, all sales are final once an order has been shipped.

No Returns or Exchanges

We do not accept returns or exchanges for perishable food products after shipment.

In accordance with applicable Canadian consumer protection legislation and European Union consumer law, the right of withdrawal does not apply to goods that are liable to deteriorate or expire rapidly, including food products.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, spoiled, defective, or incorrect, you must notify us within 24 hours of delivery by contacting us at:

Email: inquiries@lacaviare.com

To allow us to assess the issue, we may request:

  • Your order number

  • A clear description of the issue

  • Photographic evidence of the product and original packaging

Failure to report an issue within this timeframe may limit our ability to offer a resolution.

Resolution

Once your claim has been reviewed, and where appropriate, we may offer:

  • A replacement product, or

  • A refund to the original payment method

The method of resolution is determined at our discretion, in accordance with applicable law.

Approved refunds will be processed using the original form of payment and within a reasonable timeframe.

Additional Information

We recommend inspecting your order immediately upon delivery. Proper handling and storage of perishable goods after delivery are the responsibility of the customer.